{"id":13,"date":"2025-08-19T21:29:13","date_gmt":"2025-08-19T21:29:13","guid":{"rendered":"http:\/\/oncloud.com.mx\/?page_id=13"},"modified":"2025-08-19T21:29:13","modified_gmt":"2025-08-19T21:29:13","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/oncloud.com.mx\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\r\n<h2 class=\"wp-block-heading\">Overview<\/h2>\r\n<!-- \/wp:post-content -->\r\n<p><!-- wp:paragraph -->Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p><!-- wp:paragraph -->To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p><!-- wp:paragraph -->To complete your return, we require a receipt or proof of purchase.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p>&nbsp;<\/p>\r\n<!-- wp:list -->\r\n<ul class=\"wp-block-list\">\r\n<li style=\"list-style-type: none;\">\r\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\r\n<li>Any item that is returned more than 30 days after delivery<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<!-- \/wp:list-item -->\r\n<p>&nbsp;<\/p>\r\n<!-- \/wp:list -->\r\n<p>&nbsp;<\/p>\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\r\n<!-- \/wp:heading -->\r\n<p><!-- wp:paragraph -->Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p><!-- wp:paragraph -->If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p>&nbsp;<\/p>\r\n<!-- wp:heading -->\r\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\r\n<!-- \/wp:heading -->\r\n<p><!-- wp:paragraph -->If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p><!-- wp:paragraph -->Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p><!-- wp:paragraph -->Next contact your bank. There is often some processing time before a refund is posted.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p><!-- wp:paragraph -->If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {sales@oncloud.com.mx}.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p>&nbsp;<\/p>\r\n<!-- wp:heading \/--><!-- \/wp:paragraph -->\r\n<p>&nbsp;<\/p>\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\r\n<!-- \/wp:heading -->\r\n<p><!-- wp:paragraph -->We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {sales@oncloud.com.mx}.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p>&nbsp;<\/p>\r\n<!-- wp:heading --><!-- \/wp:paragraph -->\r\n<p>&nbsp;<\/p>\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\r\n<!-- \/wp:heading --><!-- \/wp:paragraph -->\r\n<p><!-- wp:paragraph -->You will be responsible for paying for your own shipping costs for returning your item.<\/p>\r\n<!-- \/wp:paragraph --><!-- \/wp:paragraph -->\r\n<p>&nbsp;<\/p>\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\r\n<!-- \/wp:heading -->\r\n<p><!-- wp:paragraph -->Contact us at {sales@oncloud.com.mx} for questions related to refunds and returns.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p>&nbsp;<\/p>\r\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;] Overview Our refund and returns policy lasts 30 days. If 30 days have passed since your<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy - oncloud.com.mx<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oncloud.com.mx\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - oncloud.com.mx\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;] Overview Our refund and returns policy lasts 30 days. If 30 days have passed since your\" \/>\n<meta property=\"og:url\" content=\"https:\/\/oncloud.com.mx\/refund_returns\/\" \/>\n<meta property=\"og:site_name\" content=\"oncloud.com.mx\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/oncloud.com.mx\/refund_returns\/\",\"url\":\"https:\/\/oncloud.com.mx\/refund_returns\/\",\"name\":\"Refund and Returns Policy - oncloud.com.mx\",\"isPartOf\":{\"@id\":\"https:\/\/oncloud.com.mx\/#website\"},\"datePublished\":\"2025-08-19T21:29:13+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/oncloud.com.mx\/refund_returns\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/oncloud.com.mx\/refund_returns\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/oncloud.com.mx\/refund_returns\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/oncloud.com.mx\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refund and Returns Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/oncloud.com.mx\/#website\",\"url\":\"https:\/\/oncloud.com.mx\/\",\"name\":\"oncloud.com.mx\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/oncloud.com.mx\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Refund and Returns Policy - oncloud.com.mx","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/oncloud.com.mx\/refund_returns\/","og_locale":"en_US","og_type":"article","og_title":"Refund and Returns Policy - oncloud.com.mx","og_description":"[vc_row][vc_column][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;] Overview Our refund and returns policy lasts 30 days. If 30 days have passed since your","og_url":"https:\/\/oncloud.com.mx\/refund_returns\/","og_site_name":"oncloud.com.mx","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/oncloud.com.mx\/refund_returns\/","url":"https:\/\/oncloud.com.mx\/refund_returns\/","name":"Refund and Returns Policy - oncloud.com.mx","isPartOf":{"@id":"https:\/\/oncloud.com.mx\/#website"},"datePublished":"2025-08-19T21:29:13+00:00","breadcrumb":{"@id":"https:\/\/oncloud.com.mx\/refund_returns\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/oncloud.com.mx\/refund_returns\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/oncloud.com.mx\/refund_returns\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/oncloud.com.mx\/"},{"@type":"ListItem","position":2,"name":"Refund and Returns Policy"}]},{"@type":"WebSite","@id":"https:\/\/oncloud.com.mx\/#website","url":"https:\/\/oncloud.com.mx\/","name":"oncloud.com.mx","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/oncloud.com.mx\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/oncloud.com.mx\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oncloud.com.mx\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oncloud.com.mx\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oncloud.com.mx\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oncloud.com.mx\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":1,"href":"https:\/\/oncloud.com.mx\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":10395,"href":"https:\/\/oncloud.com.mx\/wp-json\/wp\/v2\/pages\/13\/revisions\/10395"}],"wp:attachment":[{"href":"https:\/\/oncloud.com.mx\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}